Shipping and returns

We ship across Portugal: the mainland, the Azores and Madeira.

CTT registered mail, with a tracking code: €3.90 anywhere in Portugal (the mainland, Madeira and the Azores). Free on orders of €50.00 or more.

The cost is always shown before payment.

Each piece is made by hand once the payment is confirmed, within 5 working days. CTT delivery then usually takes:

• Mainland Portugal: 1 to 3 working days.
• The Azores and Madeira: 3 to 6 working days.

When the order leaves, we send the tracking code so it can be followed on the CTT website. If nobody is home, CTT leaves a note to collect the parcel.

Pieces decorated with patches in the editor are made specially for each Customer. Under article 17(1)(c) of Portuguese Decree-Law 24/2014, they cannot be returned just because the Customer changed their mind.

Before ordering, we recommend the "See how it looks" button in the editor to check the result.

Picked the wrong colour or patches? You can cancel the order free of charge within 24 hours of paying: just write to ola@patchito.pt with the order number. We refund the full amount, by the same payment method, within 14 days.

After that, the piece goes into production and the order can no longer be cancelled.

If the piece arrives faulty, damaged in transit, or different from the order (for example, a wrong patch or one in the wrong place), write to ola@patchito.pt with the order number and photos. We put it right at no cost to the Customer: we remake or replace the piece and, where that is not possible, refund the amount paid, shipping included.

Every piece has the 3-year legal guarantee. Details are in the Terms and conditions.

Items that are not personalised, such as vouchers, can be returned without giving a reason within 14 days of receiving them (or, for a voucher sent by email, of the purchase date), provided they have not been used.

To do so, send us a clear statement by email to ola@patchito.pt, for example using the form below. If there is a physical item to return, the Customer sends it within 14 days to Rua Paul Harris, 11, 8.º A, 1600-251 Lisboa, Portugal and pays the return postage.

We refund all payments received, including the original shipping (at the standard rate), within 14 days of receiving the statement, using the same payment method as the purchase, at no cost to the Customer. If there is a physical item, we may wait until we receive it or until the Customer shows it was sent.

(Only fill in and send this form if you want to withdraw from the contract for an item that is not personalised.)

To: SAVAGESIMPLICITY, UNIPESSOAL LDA, Rua Paul Harris, 11, 8.º A, 1600-251 Lisboa, Portugal, ola@patchito.pt I hereby give notice that I withdraw from my contract of sale of the following goods: _______________ Order no.: _______________ Received on: _______________ Name: _______________ Address: _______________ Date: _______________ Signature (only if on paper): _______________

To keep the patches looking good for a long time:

• Hand or machine wash at 30 °C, inside out, on a gentle cycle.
• No bleach and no tumble drying.
• Do not iron over the patches.
• If the edge of a patch starts to lift, contact us: we will press it again.